Privacy Policy

Last updated: June 2026

Patient Engage (patient-engage.co.uk) is a service operated by Woolford Medical Media. Woolford Medical Media is the data controller responsible for your personal information collected through this website.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

Telephone: +44 7885 739408​
Email: medical@woolfordmedicalmedia.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

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• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account information

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Information relating to compliments or complaints

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We collect or use the following information for the operation of customer accounts and guarantees:

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• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

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• Names and contact details

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Information relating to sponsorship

• Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

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• Names and contact details

• Payment details

• Account information

• Purchase or service history

• Call recordings

• Customer or client accounts and records

• Financial transaction information

• Correspondence

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Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect professional contact information, including names, email addresses, job titles and organisation names, in order to market our services to relevant business contacts in the pharmaceutical and healthcare industries, and to deliver services to existing clients. Where individuals provide a personal email address in a professional context, we use this solely for the purposes of delivering our services or sending relevant business communications. We only contact individuals in a professional capacity and our communications are directly relevant to their work. We do not sell personal data to third parties. Recipients can opt out of marketing communications at any time by replying directly to any email we send.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect and use client contact and account information to manage our ongoing business relationships, ensure smooth delivery of contracted services, and maintain accurate records of project work and communications. Where individuals provide personal contact details such as a personal email address in a professional context, we use these solely for the purposes of delivering or managing the contracted service and not for any other purpose. This processing benefits both our organisation and our clients by enabling efficient account management and clear communication throughout the duration of our working relationship. We do not believe this processing causes undue risk to individuals, as it is limited to professional information collected and used solely in a B2B context.